Refund Policy

Refunds are reviewed on a case-by-case basis. Approval is not automatic and depends on the account history, usage, timing, and the reason for the request.

We encourage customers to contact support as soon as an issue is identified so we can attempt to resolve it quickly.

• Duplicate charges or clear billing errors.
• Technical problems that prevented access to paid features for a meaningful period.
• Service defects that materially blocked the promised subscription functionality and could not be resolved in a reasonable time.

AI usage has real underlying processing costs. AI credits already consumed, generated outputs already delivered, or heavy usage already incurred may not be refundable.

Refunds are less likely when the subscription was actively used, when the issue was outside CVTail's control, or when the request is made long after the original charge.

Send your request to [email protected] with the account email, charge details, and a short explanation of the issue.

If the matter is specifically legal or compliance-related, you may also copy [email protected].